Store Policies
Privacy Policy
At Noor by Muskaan, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or make a purchase.
1. Information We Collect:
Personal details (name, email, phone number, address) when you register or place an order.
Payment details (processed securely through third-party gateways).
Cookies and browsing behavior to improve user experience.
2. How We Use Your Information:
To process and fulfill your orders.
To communicate updates, promotions, and offers (with your consent).
To enhance your shopping experience and website functionality.
3. Data Security:
We implement strict security measures to protect your data.
We do not sell or share personal information with third parties, except for order processing and legal compliance.
For any privacy concerns, contact us at Studio@noorbymuskaan.com
Terms and Conditions
By accessing Noor by Muskaan’s website, you agree to abide by the following terms and conditions:
1. General:
Noor by Muskaan reserves the right to update terms at any time.
All products are subject to availability.
2. Orders & Payments:
Payments must be made in full before order processing.
We accept major payment methods including credit/debit cards and online wallets.
3. Intellectual Property:
All designs, images, and content on this website are the intellectual property of Noor by Muskaan.
Unauthorized use of any content is strictly prohibited.
4. Limitation of Liability:
Noor by Muskaan is not responsible for any indirect damages arising from the use of our website or products.
Cancellation and Refund Policy
1. Cancellation:
Orders can be canceled within 24 hours of placement. After this period, cancellations may not be accepted as processing begins immediately.
2. Refunds:
Refunds are only applicable for defective or damaged products.
To request a refund, email us within 48 hours of receiving the order with supporting images.
3. Exchange Policy:
Exchanges are allowed for size issues or manufacturing defects within 7 days of delivery.
Customers must return the item in its original condition with tags attached.
Shipping & Delivery Policy
1. Shipping Timelines:
Orders are processed within 2-5 business days.
Standard delivery takes 7-10 business days, depending on location.
2. Shipping Charges:
Shipping charges are calculated at checkout and depend on the delivery location.
3. Tracking:
Once shipped, customers receive a tracking number via email or SMS.
4. Delays:
We are not responsible for shipping delays caused by unforeseen circumstances (e.g., weather, courier issues).